Support
Numaroku is an iPhone app for recording and looking back on the money you spend on your oshi. Your data is stored only on your iPhone and in your own iCloud.
FAQ
Can I move my records to a new iPhone?
If you are signed in to iCloud with the same Apple Account, your records sync to the new iPhone automatically. If you don't use iCloud, export a file on your old iPhone with "Export as CSV" in Settings → Backup & Data, then import it on your new iPhone with "Import CSV" on the same screen (photos are not included in CSV files).
Can I restore records I deleted by mistake?
The app makes backups automatically. In Settings → Backup & Data, choose the backup from the point you want to go back to. The state just before restoring is also kept as a separate backup.
How do I cancel Premium?
You can cancel in the iPhone Settings app → your name → Subscriptions. Deleting the app does not cancel your subscription. The one-time purchase does not renew, so there is nothing to cancel.
Premium doesn't work after changing phones or reinstalling
Tap "Restore Purchases" on the Premium screen (Settings → Premium) in the app. Yearly, monthly, and one-time purchases are all restored. You need to be signed in with the same Apple Account you used to purchase.
I'd like a refund
Refunds for App Store purchases are handled by Apple (https://reportaproblem.apple.com/). Because we don't receive your payment directly, we can't return it ourselves. If you wish to exercise a right granted by law (for example, under Australian Consumer Law), or if Apple doesn't resolve your issue, please reach us via "Contact" below. We'll help, including by guiding you through Apple's request process. If you cancel partway through a period, the remaining portion is not refunded on a pro-rata basis (except as required by law).
Can my family use Premium? (Family Sharing)
Premium is not eligible for Family Sharing. It can be used only with the Apple Account that made the purchase.
My records don't appear on my second iPhone, or sync has stopped
On both iPhones, make sure you are signed in to iCloud with the same Apple Account, that iCloud Drive is on (Settings → your name → iCloud), and that you have free iCloud storage. "iCloud Sync" in the app's Settings shows the last sync time and any problems. If you have many photos, the first sync can take a while.
When am I charged for the free trial?
If you don't cancel the 7-day free trial of the yearly plan at least 24 hours before it ends, you will be charged for the yearly plan when the trial ends. The free trial is available once, for Apple Accounts that have never used Numaroku Premium's yearly or monthly plan. Because of how Apple handles trials, if you cancel during the trial, Premium features may stop working right away. See "How do I cancel Premium?" for how to cancel.
I bought both a subscription and the one-time purchase
Buying the one-time purchase does not cancel your yearly or monthly plan. Cancel it in the iPhone Settings app → your name → Subscriptions. For refunds of amounts already charged, please contact Apple (https://reportaproblem.apple.com/).
Face ID doesn't unlock the app
The lock uses your iPhone's Face ID, Touch ID, or passcode. It cannot be unlocked if no passcode is set on your iPhone. Set a passcode in Settings → Face ID & Passcode, then try again.
How do I add a widget?
Touch and hold an empty area of the Home Screen, tap "Edit" at the top left → "Add Widget", and choose "Numaroku". The "This Month's Spending" widget is a Premium feature. To add one to the Lock Screen, touch and hold the Lock Screen, tap "Customize" → "Lock Screen", then tap the widget area and choose "Numaroku". While the app's lock is on, widgets don't show amounts or event names.
What happens to my data if I delete the app?
The data on your iPhone is deleted. If you are signed in to iCloud, the records stored in iCloud remain and come back when you reinstall. To delete everything, delete your oshis and records in the app, or delete the app's data in the iPhone Settings app → your name → iCloud → Manage Account Storage. iCloud Drive backups can be deleted in the app's Settings → Backup & Data.
Are photos synced and backed up?
Photos are synced with iCloud. They are not included in automatic backups or CSV exports.
Can I change the currency?
Yes, in Settings → Currency. Changing the currency doesn't convert your records; the numbers stay the same and only the currency changes. The currency setting is kept on each device and is not synced.
I don't get anniversary reminders
Check that "Oshi anniversary reminders" is on under Notifications in the app's Settings, and that notifications are allowed for Numaroku in the iPhone Settings app → Notifications. Reminders arrive at 9 AM.
Can the developer see my records?
No. The app has no developer servers, and your records are never sent to the developer. See the Privacy Policy for details.
Contact
When contacting us, please include your iPhone model and iOS version. We can reply in English or Japanese. Please make sure your records and screenshots don't show information you don't want others to see.