Thank you for using FX Trade Journal. If you have any questions or run into trouble, please reach out using the contact details below.
Email: kainan0880jwr@gmail.com
When you contact us, please include your device (iOS), OS version, and as much detail as possible about the issue you're experiencing. We typically reply within 2 business days.
Q. Where is my recorded data stored?
A. Your trade records and chart images are stored locally on your device and are never sent to an
external server. When switching devices, use the JSON backup feature in Settings to export your data,
then import it on your new device. Note that crash reports and limited usage information are sent to
third-party services to detect bugs and process in-app purchases — see our
Privacy Policy for details.
Q. How do I cancel my subscription?
A. iOS: Settings → Apple ID → Subscriptions / Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → FX Trade Journal.
Q. My purchase isn't showing up.
A. Try the "Restore Purchases" button in the App. If the issue persists, please contact us with
details about your device and OS version.
Q. Can I import MT4/MT5 trade history?
A. Yes — go to Settings to import an MT4-format CSV file. Formats vary between brokers, so some
files may not import correctly.