Thank you for using FX Trade Journal. If you have any questions or run into trouble, please reach out using the contact details below.
Email: kainan0880jwr@gmail.com
When you contact us, please include your device (iOS), OS version, and as much detail as possible about the issue you're experiencing. We typically reply within 2 business days.
Q. Where is my recorded data stored?
A. Your trade records and chart images are stored on your device and are not sent to the operator's servers. If iCloud Backup is enabled on iOS, they are included in that backup. When switching devices, use "Create Backup" under "Data Backup" in Settings to make a backup file, then load it on your new device. Note that crash reports and limited usage information are sent to
third-party services to detect bugs and process in-app purchases — see our
Privacy Policy for details.
Q. How do I cancel my subscription?
A. iOS: Settings → Apple ID → Subscriptions / Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → FX Trade Journal.
Q. My purchase isn't showing up.
A. Try the "Restore Purchases" button in the App. If the issue persists, please contact us with
details about your device and OS version.
Q. How do I import my MT4/MT5 history?
A. On your computer, right-click the Account History tab in MT4 or the History tab in MT5 and save a report (.htm in MT4, .html in MT5). Send the file to your phone with AirDrop, iCloud Drive or email, then choose it in the app under Settings → MT4/MT5 trade history import. MT4/MT5-format CSV files can be imported too. Some brokers’ formats may not be readable. Requires the latest version of the app.
Q. How do I request a refund?
A. For the App Store, go to reportaproblem.apple.com. For Google Play, open the Google Play Store → Profile → Payments & subscriptions → Budget & history, then choose the purchase. Refunds are decided under each store's policy; on the App Store, we cannot issue refunds directly.
Q. I forgot my backup password.
A. A backup encrypted with a password cannot be restored without that password. The password is not stored on the device or by us, so we cannot look it up or reset it. If you still have the original device, create a new backup with a new password.